Terms of Service
Contact Information
H AND A REAL ESTATE UK LTD
74 Hinton Ave
Hounslow TW4 6AR
United Kingdom
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Welcome to H AND A REAL ESTATE UK LTD. These Terms of Service govern your use of our website, services, and any related applications or communications. By accessing or using our services, you agree to be bound by these terms.
These terms establish a legal agreement between you and H AND A REAL ESTATE UK LTD regarding your use of our real estate services, website functionality, and related offerings. Please read these terms carefully before using our services.
Important: If you do not agree with any part of these terms, you should not use our services. Your continued use of our services constitutes acceptance of any updates or modifications to these terms.
Service Usage Terms
1. Acceptable Use Policy
When using our services, you agree to conduct yourself in a professional and respectful manner. You may use our services for legitimate property-related enquiries and transactions only.
Permitted Uses:
- Legitimate property enquiries and consultation requests
- Scheduling property viewings and assessments
- Accessing market information and property listings
- Communicating about genuine property transactions
- Subscribing to newsletters and marketing communications
2. Prohibited Activities
The following activities are strictly prohibited when using our services:
Fraudulent Activities
- • Providing false information or documentation
- • Misrepresenting identity or financial status
- • Fraudulent property transactions
Misuse of Services
- • Spam or unsolicited communications
- • Attempting to access unauthorized areas
- • Interfering with website functionality
3. Service Access Requirements
To access certain services, you may need to meet specific requirements:
Age Requirement
You must be at least 18 years old to enter into property transactions
Identity Verification
Valid identification may be required for certain services
Financial Documentation
Proof of funds or mortgage approval for property transactions
4. Fair Usage Guidelines
We expect all users to engage with our services reasonably and in good faith. Excessive or inappropriate use of our resources, including repeated requests for the same information or unreasonable demands on our staff time, may result in service limitations or termination.
Account Terms and Access
5. Account Creation Requirements
While browsing our website doesn't require an account, certain services may require you to provide contact information and create a client profile:
Required Information
- • Full legal name
- • Valid email address
- • Contact telephone number
- • Postal address
Additional Requirements
- • Proof of identity for transactions
- • Financial documentation when applicable
- • Property-specific requirements
- • Anti-money laundering checks
6. Account Security Responsibilities
You are responsible for maintaining the confidentiality and security of any account information:
- Keeping your contact information current and accurate
- Promptly notifying us of any unauthorized access or security concerns
- Being responsible for all activities that occur under your account
- Cooperating with security measures and verification processes
7. Account Suspension and Termination
We reserve the right to suspend or terminate access to our services in the following circumstances:
Immediate Termination
Fraudulent activity, breach of these terms, or illegal behaviour
Suspension with Notice
Failure to provide required documentation or respond to communications
Voluntary Termination
You may terminate your relationship with us at any time with notice
8. Multiple Account Policies
Generally, one client profile per individual or entity is sufficient for our services. Multiple accounts may be permitted for legitimate business purposes, such as separate personal and corporate property interests, but must be disclosed and approved in advance.
Service Availability and Limitations
9. Service Uptime and Maintenance
While we strive to maintain continuous availability of our services, we cannot guarantee uninterrupted access:
Planned Maintenance
Scheduled maintenance windows will be communicated in advance when possible. Emergency maintenance may occur without notice.
Service Interruptions
Technical issues, network problems, or force majeure events may temporarily affect service availability.
10. Feature Availability
Our services and website features may vary based on several factors:
- Geographic location and local regulations
- Type of property transaction or service required
- Client eligibility and documentation status
- Market conditions and property availability
- Seasonal variations in service offerings
11. Geographic Restrictions
Our services are primarily designed for clients interested in London and Greater London properties:
Primary Service Area
All 32 London boroughs and the City of London
Extended Coverage
Selected areas in the Home Counties by arrangement
12. Service Modifications and Updates
We reserve the right to modify, update, or discontinue any aspect of our services at any time. Major changes affecting existing clients will be communicated with reasonable notice. We may add new features, update existing functionality, or retire outdated services as part of our continuous improvement efforts.
Intellectual Property Rights
13. Content Ownership
All content on our website and in our communications is protected by intellectual property rights:
Our Content
- • Website design and functionality
- • Written content and market analysis
- • Logos, branding, and visual materials
- • Proprietary methodologies and processes
Third-Party Content
- • Property images and descriptions
- • Market data from external sources
- • Software and technology platforms
- • Licensed photography and graphics
14. User-Generated Content Rights
When you provide content to us (such as feedback, testimonials, or property information), you grant us certain rights:
- Non-exclusive license to use your content for service delivery
- Right to use testimonials and feedback for marketing purposes (with permission)
- Permission to process and store information necessary for our services
- Right to retain records as required by law and regulation
15. License Grants
We grant you a limited, non-exclusive, non-transferable license to:
Permitted Use
Access and use our website for legitimate property-related purposes
Restrictions
No reproduction, modification, or commercial use without written permission
16. Copyright and Trademark Notices
All trademarks, service marks, and trade names displayed on our website are proprietary to H AND A REAL ESTATE UK LTD or their respective owners. Unauthorized use of any trademark or copyrighted material is strictly prohibited and may result in legal action.