Privacy Policy
Contact Information
H AND A REAL ESTATE UK LTD
74 Hinton Ave
Hounslow TW4 6AR
United Kingdom
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At H AND A REAL ESTATE UK LTD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, services, or communications.
We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your privacy rights are fundamental to our business practices, and we take our responsibilities as a data controller seriously.
Contact Information: If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided at the end of this document.
Information We Collect
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our [Contact] page. We will process your request promptly.
Personal Data You Provide
We collect personal information that you voluntarily provide to us when you:
- Complete our contact forms or enquiry submissions
- Request property valuations or consultation services
- Subscribe to our newsletters or marketing communications
- Participate in property viewings or consultations
- Enter into service agreements or contracts with us
This may include your name, email address, phone number, postal address, property requirements, financial information relevant to your property needs, and any other information you choose to share.
Automatically Collected Data
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Browser type, version, and language preferences
- Operating system and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation patterns
- Referring website and search terms used to find us
- Date and time of visits and interactions
Legal Basis for Processing
Legitimate Interest
Website analytics, security monitoring, and business improvement
Consent
Marketing communications and non-essential cookies
Contract Performance
Service delivery and client relationship management
Legal Obligation
Compliance with financial regulations and record-keeping requirements
Data Retention Periods
Client Records
7 years after service completion
Marketing Data
Until consent withdrawn
Website Analytics
26 months maximum
How We Use Your Information
Service Delivery
We use your personal data to provide our real estate services effectively:
- Responding to your enquiries and providing property consultations
- Arranging property viewings and conducting market assessments
- Managing client relationships and service delivery
- Processing transactions and maintaining accurate records
- Providing ongoing support and portfolio management
Communication and Marketing
With your consent, we may use your information for:
- Sending relevant property listings and market updates
- Providing newsletter content and industry insights
- Inviting you to property events and exclusive viewings
- Conducting client satisfaction surveys and feedback collection
Opt-out: You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
Data Sharing with Third Parties
We may share your information with trusted third parties in the following circumstances:
Service Providers
Professional services including surveyors, solicitors, mortgage advisors, and property management companies acting on your behalf
Technology Partners
Cloud hosting providers, analytics services, and marketing platforms that help us deliver our services
Legal Requirements
When required by law, regulation, or court order, including anti-money laundering and fraud prevention
Business Transfers
In the event of a merger, acquisition, or sale of business assets, subject to confidentiality obligations
Website Analytics and Improvement
We use website analytics to understand user behaviour, improve our services, and enhance your experience. This includes tracking popular content, identifying technical issues, and optimising our website performance. All analytics data is processed in accordance with our cookie policy.
Data Protection and Security
Security Measures
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • SSL encryption for data transmission
- • Secure cloud storage with encryption at rest
- • Regular security updates and patches
- • Multi-factor authentication for staff access
Administrative Controls
- • Staff training on data protection
- • Access controls and user permissions
- • Regular security audits and assessments
- • Incident response procedures
Data Monitoring and Access Controls
We maintain strict access controls to ensure that only authorized personnel can access your personal data:
- Role-based access permissions limiting data access to job requirements
- Regular access reviews and permission audits
- Monitoring and logging of all data access activities
- Secure disposal of data when no longer required
Data Breach Procedures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
Immediate Response
Contain the breach and assess the risk within 24 hours
Regulatory Notification
Report to the ICO within 72 hours if required
Individual Notification
Inform affected individuals without undue delay
Your Privacy Rights
Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have several important rights regarding your personal data:
Right of Access
You can request a copy of the personal data we hold about you, including details about how it's processed and who it's shared with.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for our services.
Right to Data Portability
You can request that your data be transferred to another service provider in a structured, machine-readable format.
Right to Object
You can object to processing of your personal data for direct marketing purposes or where we rely on legitimate interests.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances while issues are resolved.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month and may ask for identification to protect your privacy.
If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).